Returns & Exchanges

MUJI is committed to your satisfaction and offers a straightforward return process for items in original, unused condition within 30 days of purchase. Our policy reflects our philosophy of quality and simplicity, ensuring a seamless experience for our customers.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original packaging, unused, and accompanied by the original receipt or packing slip within the 30-day return window.

• 2.
  Initiate Return

  Visit our online return portal to print a prepaid shipping label or bring your items to any local MUJI retail location for an immediate exchange or refund.

• 3.
  Pack Securely

  Place the items safely in their original shipping box or a similar sturdy container, including all tags and the completed return form inside the package.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to the original payment method within 7 to 10 business days.